Sera Lake Resort Hotel Spa & Aparts

Privacy Policy

Travista values and respects the privacy of the people we deal with. Travista is committed to protecting your privacy and complying with the Privacy Act and other applicable privacy laws and regulations.

 This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.

All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third partiesMerchant will not pass any debit/credit card details to third parties.

Travista takes appropriate steps to ensure data privacy and security including through various hardware

and software methodologies. However, Travista.Travel cannot guarantee the security of any information that is disclosed online.

Travista is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact

these entities directly if you have any questions about their use of the information that they collect.

The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers’ are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.

What is personal information?

“Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable.

In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

 The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us.

The personal information we collect about you may include:

●  name.

●  mailing or street address.

●  date of birth.

●  email address.

●  phone number

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact

with you.

How do we collect your personal information?

We collect your personal information directly from you when you:

●   interact with us over the phone.

●   interact with us in person.

●   interact with us online.

●   participate in surveys or questionnaires.

●   attend a Travista event.

●   subscribe to our mailing list.

●   apply for a position with us as an employee, contractor, or volunteer.

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including

the following purposes:

●  provide you with information or services that you request from us.

●   deliver to you a more personalized experience and service offering.

●   improve the quality of the services we offer.

●   internal administrative purposes.

●   marketing and research purposes.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

●   our third-party service providers (for example, Airlines and Hotel Chains);

●   our professional services advisors.

Transfer of personal information overseas

 Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure

that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if:

 ●   you have given us your consent to disclose personal information to that third party;

or

●    we reasonably believe that:

○    the overseas recipient is subject to a law or binding scheme that is, overall, substantially like the APPs; and

○    the law or binding scheme can be enforced.

How do we protect your personal information?

 Travista will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

●   having a robust physical security of our premises and databases / records.

●   taking measures to restrict access to only personnel who need that personal information to effectively provide

services to you.

●   having technological measures in place (for example, anti-virus software, firewalls).

Retention of personal information

 We will not keep your personal information for longer than we need to. In most cases, this means that we will only

retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example, record-keeping obligations.

Travista will endeavor to keep your personal information accurate, complete, and up to date.

Links to third party sites

 Travista website(s) may contain links to websites operated by third parties. If you access a third-party website through

our website(s), personal information may be collected by that third-party website. We make no representations

or warranties in relation to the privacy practices of any third-party provider or website and we are not responsible

for the privacy policies or the content of any third-party provider or website.

Third-party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

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Terms and Conditions (T&C)

“TRAVISTA FOR TRAVEL AND TOURISM CO LLC” maintains the https://travista.travel Website ("Site").

“Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE”

‘’The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency”.

“United Arab of Emirates is our country of domicile” and the governing law is the UAE law.

Visa and Master Cards are welcomed, AED, USD & EUR will be accepted for payment.

Travista.Travel will not trade with or provide any services to OFAC and sanctioned countries.

Customer using the website who are Minor /under the age of 18 shall not register as a User of the website and shall not transact on or use the website.

Cardholder must retain a copy of transaction records and Merchant policies and rules.

User is responsible for maintaining the confidentiality of his account.

Delivery Policy

Customers will receive the payment confirmation by email within 24 hours from transaction time.

Refund Policy

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

For return, refund, and cancellation of bookings, the customer should inform Travista.Travel in writing to our email: reservation@travista.travel

Cancellation Policy

Cancellation policy varies, please refer to your booking voucher to know the cancellation policy of your booked service.